Tuesday, October 24, 2006

"When all other means of communication fail, try words" ~ Some Really Smart But Unknown Person

Just as a quick update to those who might be wondering what happened to my feeling so unappreciated and burnt-out at work last week ... I had the chance to sit down with my supervisor on Saturday afternoon and talk about just what it was that was bothering me and why. It was very cathartic and has made all the difference in the world to me.

First off, let me just say how very much it meant to me that he took the time on his day off to come in and speak to me. The fact that he did that proves to me that I have not been wrong about what type of supervisor and human being he is and why I have the utmost respect for this man.

Like most things the problem came down to one of communication - or lack thereof to be more precise. I didn't tell him what was wrong and his mind-reading abilities were preoccupied with the many other things that he needed to take care of. As I have said before, we're short-handed right now and things have been plain crazy at work most days so I'm sure it was hard for him to keep track of every little thing including the fact that I was going into a funk.

That said, he didn't make any excuses for not noticing that I was "out of sorts" and apologized for not addressing it sooner. Helen was right when she wrote under the comment section that
"jobs are like any other relationship -- after we've been in it a while, it's easy to be taken for granted." I think that's probably what happened here without anyone meaning it to.

Sad to say - but very true - that sometimes the place where the communication is the worst is in the Communications Center of a company - especially in a job where the stress levels can and do go through the roof on a regular basis. This isn't the first dispatch center that I've worked in where this has happened but I am happy to say that my supervisor is one of the very first who has taken it seriously and addressed it accordingly.

Of course my "being appreciated" has now become a running joke with a lot of people at work and even my daughter has taken to chiming in on a very regular basis with comments like "have a very appreciated day at work, Mom!" Just a little while ago she tried to circumvent the task I gave her to pick up her clutter in the living room with an "I appreciate you, Mom" ploy complete with a hug - which didn't get her out of doing the work! I'm glad that I can joke about it now, both at work and home, but that wouldn't have been possible if my supervisor hadn't taken the time to help resolve it.

Thanks, Matt, I really do appreciate it - and, Frank, if that makes your stomach turn - so be it!

5 comments:

  1. Linda, I am so glad you are feeling better.... as I said before, maybe my intentions worked out in the long run.......mostly.

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  2. Having come off somewhat pompously as the self-appointed Yoda of dispatch management in previous posts, I'll keep this one basic--Matt, I too really appreciate you!

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  3. Good for you, Linda! Of course, I already knew you had your conversation with Matt, when we had OUR conversation. You certainly seemed a lot cheerier when we spoke. Let that be a lesson to you; when neccessary, SPEAK UP! Of course, being tactful is always a plus (a lesson I am STILL learning!)

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  4. It's amazing to me that I was naive enough to never realize that you guys need to hear the kudos you recieve on the road and not just the crumb. Especially when it's the dispatchers who seem to be the only people who appreciate those of us out there! From now on I will come in and tell you just how damn cool you are!

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  5. I'm glad this worked itself out.

    This has been a theme in my life lately, but I've been the one not verbalizing my appreciation.

    It's something we all need to hear, and be told. We even need to tell ourselves. ;-)

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