These are pictures of the dispatch center that I work in at American Ambulance Services in Norwich. Technologically we've got just about all of the bells & whistles that one could ever possibly want with the possible exception of a plasma TV to watch when things aren't too crazy!
From right to left in front of me at the dispatch console you can see the telephone at the lower right (a definite requirement if one is going to answer 911!); traveling up you see all of the radio buttons for our main base, back-up base, med radio, etc.; and up above that is the ITAC System which is used for Statewide emergencies and disasters (we would really rather it didn't go off!).
To the left of that is the computer screen with our current mapping system; underneath is the second monitor used for the CAD (computer-aided dispatch) system that we use (the CPU is down on the floor to my right); below that is the radio paging system and main transmit keys; and on the counter is my keyboard.
Moving further to the left is our alpha-mate paging system computer and Nextel phone and base. Directly to the left of that are our two satellite radio phones which can connect us to any hospital in the State as well as all of the dispatch centers and the Department of Public Health. Oh, and let's not forget the Easy button which - sadly - doesn't seem to work most of the time!
This is the visible technology that I deal with day in and day out as a 911 Emergency Medical Dispatcher. What you can't see behind me is the fax machine, copy machine, tape machines, shredder, and everything else in the room needed to run a dispatch center up to and including a coffee machine! The sad thing is, if this stuff goes down (which it does from time to time), I get to do everything by hand - a little something we call "manual mode" - and it can be a dispatcher's worst nightmare! Not to mention it doesn't make the IT guy real happy!
Kind of makes you wonder why I'm smiling - doesn't it?
14. Patricia of Pollywog Creek
19. Biker Betty
22. Rose DesRochers
25. Teena in Toronto
31. Jannie Funster