Fast forward to the past few weeks or so when my fancy-dancy Keurig machine started having some issues. Most of the time it was taking forever to brew a cup of coffee which could only be accomplished following a lot of finagling and coaxing. I decided it was probably due for a good cleaning so last weekend I bought some white vinegar, followed the instructions for descaling the brewer, and last Sunday it worked like a champ again. Yay!
Unfortunately that 'yay!' didn't last for long as when I attempted to brew a cuppa joe this past Wednesday it just wasn't happening. I'd get the indicator telling me that it was "brewing" but no water was coming through the K-cup and no matter what I did to cajole it, it just wasn't happening. Caffeine-deprived and cranky I posted the following status update on Facebook:
It appears that my beloved Keurig Machine has officially bit the dust in spite of my repeated efforts to resuscitate it. I find this to be most distressing. Most distressing indeed.Several friends responded that I should contact the folks who manufacture the Keurig machines as they themselves had either had problems with one or knew someone who had problems with one and after contacting Keurig, they were sent replacement machines. Knowing that mine was out of warranty by close to a year I wasn't positive that I'd be so lucky but I figured it couldn't hurt to try so I picked up the phone and called the contact number for Customer Service listed on their website.
Within moments I was talking to a very nice gentleman who told me to gather up a flashlight, a measuring cup, and a paperclip so that we could try some troubleshooting techniques. Alas, upon completion of following his instructions my beloved machine still wasn't working but the nice gentleman with the soft Southern twang on the phone said not to worry, that they'd send me out a brand spanking new machine free of charge including the shipping and handling. All I needed to do on my end was to return the K-cup holder to the company. Really? Even out of warranty? Cool coffee beans!
All of that transpired late Wednesday evening and early Friday morning look what arrived on my doorstep via FedEx -
Tada! Behold my new Keurig machine!
I must say that I am most impressed with Keurig's Customer Service and with their willingness to replace a brewer that was out of warranty but had obviously broken down to the point of no return. I find a company who stands behind their product to be a rare exception these days and I can't say enough good things about Keurig at this point - you people rock and roll and am most grateful for my new machine which brews a mighty fine cup of coffee - mighty fine indeed!
Speaking of which, I'm going to go brew another one now!